The Career Development Stairway gives an industry wide, objective framework for the many and varied jobs for the financial sector. It is an information provision tool that can assist in planning career in selected sectors.

A sensitization campaign was launched by the HRDC, to reach career influencers for them to be more supportive to youngsters who want to join the ICT/BPO industry. Job seekers have to see it as a long term career and realise that ICT/BPO is not only about call centre but provide the right opportunities, skills and global exposure. It demonstrated that employees in the ICT/BPO industry are now getting challenging careers with tremendous job opportunities, hands-on experience, information about the culture and customs of various countries across the globe. This experience in understanding and appreciating diversity is valuable for their personal as well as professional growth.

The study conducted by the HRDC on the Labour Shortage for the ICT sector followed by the validation workshop held on 24 May 2012 attributes the shortfall in skilled and qualified labour mainly to the disconnect between what our education/training providers teach and the skills employers need. The lack of synergy between the two players has been identified as a major hurdle to be tackled.